Booking Terms & Conditions

Booking Terms & Conditions

Rental Times

Clarendon will be available from 4pm to move in and must be vacated by 11am on the day of departure, unless a different time is requested, we will do our best to accommodate different arrangements. The guest is liable for any costs, of whatever nature should the holiday be exceeded without prior approval. Minimum booking period out of high season is 4 days, during high season 7 days Saturday to Saturday only.

Deposit

A non refundable deposit of 20% is to be paid upon booking, The remainder is to be paid in full 4 weeks prior to your holiday. A refundable £350.00 damage deposit is to be made with final payment which will be refunded once no damage to the property has been confirmed, no later than 14 days after your stay.

If the booking is made less than 4 weeks before the holiday is due to start, the full rent plus any additional charges, must be paid at the time of booking.

Final Payment

As soon as a booking is received and the guest is in receipt of the booking confirmation by email, the guest is liable for payment of the balance of the rent, along with additional charges that may be due in relation to the holiday.

Payment of the rent and additional charges are payable 4 weeks before start of the holiday. Non payment by the due date may be treated as a cancelation at the discretion of the owners. If this is the case, the deposit is non refundable and the booking will be lost.

The owner has the right to refuse a booking from a group of 3 or more single people under the age of 25 or all male or female parties of more than 4 people.

Cancellation

Once a booking has been confirmed by the owner, the booking can only be changed or cancelled with the written agreement of the owner. The cancellation must be done in writing. And can only be done prior to the start of the letting.

In the event of a cancellation the £350.00 damage deposit is returned but a charge is payable depending on when the cancellation is made .

0 to 13 days prior to the start date 100% of cost.

14 to 28 days prior to the start date 60% of cost

29 days or more – 20% non refundable deposit.

Method of Payment

Payments can be made using paypal, electronic bank transfer or credit/debit card.

The Holiday

The guest has the right to occupy Clarendon for holiday purposes only ( within the meaning of schedule 1, paragraph 9 of the Housing Act 1988 ). The letting is in no way a short hold tenancy or gives rise to a relationship of Landlord and aTenant.

The Guest’s Obligations

20% of the full payment is paid as a non refundable deposit at the time of booking, to secure the dates.

The remainder plus a £350.00 refundable damage deposit is due with final payment no later than 4 weeks before your holiday.

If you are bringing a dog, the guest must agree to the pet rules in the terms and conditions prior to booking, and pay the £30.00 per week, per dog with final payment.

The Guest agrees to pay for any losses or damages to the property and contents by the guest or a member of their party (reasonable wear and tear excluded), if it is proven that damage is directly attributed to the guest then the owners have the right to reclaim any costs incurred. Damages should be reported immediately to give time for repair, prior to the next guests arrival.

To take good care of the property and leave it in a clean and tidy condition at the end of the holiday.

A cleaning service is not provided during the holiday unless otherwise specified. Should the owner be dissatisfied with the condition of the property upon the guests departure, they reserve the right to refuse future bookings.

To not part with any possession of the property or share it with anyone other than members of the party shown on the booking schedule.

Not to sell or transfer the booking to another party without prior agreement by the owner.

Not to exceed total number of people stipulated in the property description.

Not to cause an annoyance or become a nuisance to occupants of adjoining premises.

Not to smoke in Clarendon.

Non-availability of Property

If for any reason beyond the owners control, the property is not available on the date booked (owing, for example, to fire damage) or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the guest will be refunded.

Liability

The owner accepts no responsibility for any damage or loss to the guests possessions on the property or land.

Complaints

Complaints must be reported to the owner as soon as practically possible, in order to allow investigation and if necessary, remedial action taken as soon as possible. Guests have a legal obligation to mitigate their loss. If the owner is denied the opportunity to investigate a complaint within a reasonable time, or to put matters right during the holiday, then the guest will waive all rights.

Pets

Pets are permitted with prior permission, and where pets are permitted, they are to be kept under control and exercised off the premisses. There is a £30.00 charge per pet, per week or short break.

Pets are not permitted upstairs in the property, neither are they allowed on the furniture. Pets should not be unsupervised as this can result in considerable damage to the property and also distress the pet.

Dogs are allowed in most of the pubs and restaurants in Cawsand and Kingsand.

Breach of contract

If there is a breach of any of the clauses by guest or any of the party, the owner reserves the right to re enter the property and end the holiday and ask the guests to leave.

Data and Privacy

In making the booking, we will ask for personal information such as your name, postal address, email address, telephone number and payment details. We may use your address to send you information about Clarendon which we think may be of interest to you in the future. We will not pass on any information to any third parties. Your testimony in the guest book at Clarendon may be used on the website but no personal information other than the name you choose to write in the guest book will be printed.